Refund Policy

Last updated Sep 2, 2026, 12:00 AM

1. Who this policy is from

This refund policy applies to all subscriptions to Lingora English, sold by Ms Thao English ("we", "us"). Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles all billing, refunds and customer service enquiries relating to payments.

2. 30-day money-back guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to first purchases of Premium and IELTS Pro, on both monthly and yearly billing.

3. Renewals

Renewal payments are also covered by a 30-day window from the date of the renewal charge. If an unwanted renewal has just been billed, contact us or Paddle within 30 days and we will arrange a refund.

4. How to request a refund

Refunds are processed by our payment provider, Paddle. Visit paddle.net and enter the email address you used at checkout to find your order and request a refund, or email us at support@msthaoenglish.com and we will raise the request with Paddle on your behalf. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

5. Cancelling instead of refunding

You can cancel a subscription at any time from My Subscription in your dashboard. Cancelling stops future charges and keeps your paid access until the end of the period you have already paid for, after which your account returns to the free plan. Cancelling is not the same as requesting a refund — if you also want your money back, use the refund process above.

6. Your statutory rights

Nothing in this policy limits any consumer rights you have under the law of your country, including any statutory right of withdrawal. Where local law gives you stronger rights than this policy, those rights apply.

See also our Terms of Service and Privacy Policy.