Refund Policy

Last updated Sep 2, 2026, 12:00 AM

1. Who this policy is from

This refund policy applies to all subscriptions to Lingora English ("we", "us"). Payments are processed by Stripe; we handle refund and billing questions ourselves.

2. 30-day money-back guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. This applies to first purchases of Premium and Pro, on both monthly and yearly billing.

3. Renewals

Renewal payments are also covered by a 30-day window from the date of the renewal charge. If an unwanted renewal has just been billed, contact us within 30 days and we will arrange a refund.

4. How to request a refund

Email us at phanthithuthao10081996@gmail.com from the address you used at checkout, and include your invoice number if you have it. We will confirm your request and issue the refund, including any tax charged, to the original payment method. It typically appears within 5–10 business days, depending on your bank.

5. Cancelling instead of refunding

You can cancel a subscription at any time from My Subscription in your dashboard. Cancelling stops future charges and keeps your paid access until the end of the period you have already paid for, after which your account returns to the free plan. Cancelling is not the same as requesting a refund — if you also want your money back, use the refund process above.

6. Your statutory rights

Nothing in this policy limits any consumer rights you have under the law of your country, including any statutory right of withdrawal. Where local law gives you stronger rights than this policy, those rights apply.

See also our Terms of Service and Privacy Policy.